Privacy Policy

Last updated: 23/04/2025 Forefront Coaching Ltd (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with us online, in person, or via our services.

1. Who We Are

We are Forefront Coaching Ltd, a UK-based training and coaching consultancy helping individuals and organisations enhance their communication and leadership skills.

Forefront Coaching LTD
Email: hello@forefront-coaching.com

2. What Data We Collect

We may collect and process the following types of personal data:

Contact information – Name, email address, phone number, organisation
Professional information – Job title, company name, industry
Marketing preferences – Whether you wish to receive newsletters or updates
Payment details – If purchasing a service, via secure third-party providers
Course participation info – Attendance, feedback, outcomes
Website data – IP address, browser type, usage behaviour (via cookies)

3. How We Use Your Data

We use your information to:

Provide and deliver coaching, training, and consultancy services
Respond to enquiries and support requests
Send you information you’ve requested (e.g. course updates, resources)
Invite you to events or notify you of new services
Improve our website, content, and services through analytics
Comply with legal obligations

4. Marketing Communications

We may contact you with updates, resources, or offers related to our services.
You can opt out at any time by clicking the unsubscribe link in any email or by contacting us directly.

5. Sharing Your Data

We do not sell your personal data. We may share data with:

Trusted service providers (e.g. email platforms, booking systems)
Payment processors (e.g. Stripe, PayPal)
Legal or regulatory authorities if required to do so

All third parties are required to respect the confidentiality of your data and process it in accordance with UK GDPR.

6. Data Retention

We only keep your data as long as necessary to fulfil the purpose for which it was collected, including for legal or reporting requirements.

7. Your Rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request erasure of your data (“right to be forgotten”)
Object to processing or withdraw consent
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us at: [Insert contact email]

8. Cookies

Our website uses cookies to understand user behaviour and improve your experience. You can adjust your cookie settings via your browser.

9. Updates to This Policy

We may update this policy from time to time. The most current version will always be posted on our website, with the “last updated” date clearly shown.

10. Contact Us

If you have any questions about this Privacy Policy, Terms & Conditions and Cookies Policy or your data, contact us at:

Email: hello@forefront-coaching.com

Terms & Conditions

Last updated: 23/04/2025

Welcome to Forefront Coaching Ltd. By accessing our services, website, or participating in any of our programmes, you agree to the terms and conditions below.

1. Who We Are

Forefront Coaching Ltd (“we”, “us”, or “our”) provides professional coaching, training, and consultancy services for individuals and organisations.

2. Services

Our services may include:

1:1 coaching and group training
In-person and online workshops
Online resources and video content
Live events and webinars

Specific service details (e.g. duration, pricing, format) are outlined at the point of purchase or booking.

3. Booking and Payment

Payment must be made in full before a session or programme begins unless otherwise agreed in writing.
Payments are processed securely through third-party platforms (e.g. Stripe, PayPal).
For group trainings or company bookings, payment terms will be agreed in advance.

4. Cancellations and Refunds

Individual coaching/training:

Sessions cancelled with more than 48 hours’ notice can be rescheduled.
Cancellations within 48 hours may not be refundable unless in exceptional circumstances.

Workshops/courses:

If you cancel more than 14 days before a programme starts, you may be eligible for a full refund (minus admin fees if applicable).
Cancellations less than 14 days before the programme may not be eligible for a refund.

If we cancel or reschedule an event, you will be offered a refund or the option to attend a future date.

5. Intellectual Property

All materials provided by Forefront Coaching — including videos, handouts, templates, and presentations — remain the intellectual property of Forefront Coaching Ltd.

They must not be copied, distributed, or reused without written permission.

6. Data Protection

We respect your privacy and handle all personal information in line with our Privacy Policy. By using our services, you agree to the collection and use of data as outlined in that policy.

7. Results Disclaimer

We make no guarantees regarding specific outcomes from coaching or training. Results depend on participant engagement, effort, and context.

We do, however, promise to deliver our full expertise, experience, and support.

8. Code of Conduct

We expect all clients, participants, and partners to engage respectfully. We reserve the right to remove any participant from a programme without refund if behaviour is disruptive, discriminatory, or in breach of ethical standards.

9. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

Cookies Policy

Last updated: 23/04/2025

This Cookies Policy explains how Forefront Coaching Ltd (“we”, “us”, or “our”) uses cookies and similar technologies when you visit our website [insert website URL].

By continuing to browse our site, you consent to the use of cookies as described below — unless you adjust your browser settings to refuse them.

1. What Are Cookies?

Cookies are small text files stored on your device (computer, phone, tablet) when you visit a website. They help the site remember your preferences and improve your experience.

Cookies can be:

Session cookies (which disappear when you close your browser)
Persistent cookies (which stay until they expire or are deleted)

2. Why We Use Cookies

We use cookies for the following purposes:

✔ Essential cookies

To ensure the website functions correctly and securely (e.g. for login, form submissions, payment processing).

✔ Performance cookies

To track website traffic and usage (via tools like Google Analytics), helping us improve our content and user experience.

✔ Functionality cookies

To remember preferences (like your language, location, or past actions on the site).

✔ Marketing cookies

To tailor content and ads based on your interactions and help us measure campaign effectiveness (e.g. LinkedIn or Facebook tracking pixels).

3. Third-Party Cookies

Some cookies may be set by third-party services we use, such as:

Google Analytics
LinkedIn Insight Tag
Facebook Pixel
Stripe or PayPal (for payments)

We do not control the settings of these third-party cookies. Please refer to their respective privacy/cookies policies.

4. Managing Cookies

You can choose to accept or reject cookies through your browser settings. Most browsers allow you to:

View which cookies are stored
Delete cookies
Block cookies from specific sites or altogether

Please note: Disabling cookies may affect the functionality of this website.

To manage or delete cookies, visit:
https://www.aboutcookies.org

5. Updates to This Policy

We may update this Cookies Policy from time to time. Changes will be posted on this page with the updated date.